About 2gether and your personal account
Is 2gether a bank?

We are not a bank therefore to offer 2gether’s services we do not need a banking license. We have an electronic money license regulated by the Bank of Spain and supervised by the body of prevention and money laundering Sepblac.

Currently, we are operating with the license of Pecunia Cards, authorised by the Bank of Spain and the Central Bank of Europe which allows us to send money and issue a VISA card.

Is 2gether only for the crypto community?

No, 2gether is a service made for everyone, even if they are not involved with cryptocurrencies. The first version of 2gether makes use of crypto functionalities because we think that in the beginning, the crypto community will better understand the participation model of the expansion and growth of 2gether.

Furthermore, we have built 2gether to create a door to the crypto world.

Is my money safe with 2gether?

Your money is deposited in an Electronic Money Institution which is regulated under the directive 2009/110 of the European Commission. As a European financial institution, it is continuously supervised by the Central Bank of Spain and European Central Bank. Unlike banks, Electronic Money Institutions cannot lend or invest the deposits of the customers and have to have them available at any time. Only the customer can order outflows or inflows of their capital.

Can I become a client if I am not a resident of the European Union?

At the moment, 2gether is only available for residents of the 19 European countries which operate using the euro as their main currency. Our objective is to become a global platform and thus, we are working on expanding 2gether to the rest of the world as soon as possible with the first milestone being the expansion of 2gether in the US during the first quarter of 2019

What should I do if I try to sign in to my 2gether account but the system gives me an error?

If the application closes unexpectedly or you have any other problem, check if you have the latest version installed. If the problem persists, contact us at support@2gether.global

Can I make and receive transfers to and from any account?

Yes, but the transferer has to specify the concept followed by an MP-ID number

Can I use my prepaid card at any ATM?


How long will it take for my card to arrive after subscribing?

Depending on the European country, it will take 2 to 4 weeks

What do I do if my card has not arrived?

Contact us at support@2gether.global

What do I do if my card has been stolen or lost?

Do not worry. You can immediately deactivate it using the 2gether App.

What do I do if I have lost my phone?

Contact us at support@2gether.global

What do I do if I have lost my pin?

Go to the card section in your 2gether app and request pin.

How do I recover my password?

On the sign in page, click on forget my password and insert your email.

How do I make a complaint?

Contact us at support@2gether.global

What do I do if I want to close my account?

Go to settings, personal area, personal data and delete account

About the 2GT Token and Community
What is the 2GT?

The 2GT token is the key engine of 2gether's platform. It works as the component that fosters access and collaboration within the platform between users and providers, and rewards any member of the community (user or product supplier) that adds value and contributes to the growth of the platform.

Is the 2GT a token?

The 2GT is an ERC20 token. It is currently in the process to be emitted as a Virtual Financial Asset (VFA) in Malta, the first country to establish a regulatory framework for investor protection in the European Union for Token Sales.

What are the benefits of owning 2GT?

2gether’s collaborative model is built around its native token, the 2GT, which acts as its own unique unit on the app for user contributions, store of value intrinsically linked to the platform’s transactional growth and medium of exchange for 2gether's stakeholders within our ecosystem.

How is the increase in value in the platform transmitted in the token?

2gether’s business model works entirely towards increasing the value of the 2GT. All transactions between 2gether’s users and suppliers will increase the demand of 2GT, and the supply of 2GT will be fixed.

Moreover, 2gether will continuously promote initiatives to increase the demand of 2GT, and to control its velocity and supply. Some of them include: increasing the 2GT rewards per transaction, promoting payments directly in 2GT by lowering costs for suppliers, etc. For more details, please read our upcoming Tokenomics paper.

Why does 2gether want to make its Token Sale regulated?

2gether is built on trust and transparency, and we believe that issuing a fully regulated token is the best way to generate trust between the community and 2gether. That is why, during the past months, we have been working to have our 2GT tokens in full compliance with the Maltese legislation, and thus become a VFA token in the European Union.

What is a Virtual Financial Asset?

Under the definitions of the The Virtual Financial Assets Act, 2018 (The VFA Act), a cryptocurrency may be classified as a Virtual Financial Asset (VFA) and the Act provides a comprehensive set of rules that will protect consumers and support the growth of the industry and its stakeholders.

The Act outlines stringent requirements for those that are launching cryptocurrencies, as well as other service providers including brokerages, portfolio managers, and perhaps most crucially, cryptocurrency exchanges.

Is the 2GT token a VFA?

The regulator has established an extensive test that determines if a token is a VFA. Although the final decision must be endorsed after the application of the 2GT, 2gether’s Maltese lawyer Camilleri Preziosi, who is in the process of getting an accreditation as a VFA Agent from the Malta Financial Services Authority (MFSA), has deeply analyzed and provided us with positive feedback on the VFA nature of the 2GT. According to the MFSA, the VFAA is set to enter into force on the 1st of November 2018. Once this happens, 2gether will begin the process of getting the 2GT token fully regulated.

About the 2GT Presale and Public Sale
How will I receive the tokens?

The 2GT tokens acquired during the presale are blocked in the wallets of the application. However, these tokens will be unblocked the day of the public sale and from that moment, the holders will be able to send them to any other address. (exchanges, particular ethereum wallets, etc).

What happens if the 2GT is not classified as a VFA?

The 2GT token will be issued under the ERC20 standard. Even if it is not issued as a VFA, all users who acquire the token will receive it in their 2gether wallet and will be able to send it to any other wallet they wish to.

In which exchanges will the 2GT be featured?

The 2GT will be featured on any exchange authorized to offer VFAs in accordance with the Malta Financial Services Authority

How can I acquire the 2GT if the Presale ends or if all the tokens are sold out before the public sale?

If this happens you will have to wait after the token has been issued in order to buy the 2GT from another user using an exchange.

If you have more questions, contact us at questions@2gether.global and we will be happy to help.

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